⭐ Loyalty Program

Direct Loyalty That
Belongs to Your Hotel.

OTA loyalty programs benefit Booking.com and Expedia — not you. HOTALER's built-in loyalty module puts guest relationships back in your hands. Your brand. Your data. Your repeat guests.

Guest Loyalty Dashboard — Live
Your Tier
⭐ Gold Member
1,240 points
760 more points to Platinum
1,780
Points Earned
540
Redeemed
1,240
Balance
Redeem Points
🏷️
Room Discount
500 pts
🧖
Free Spa
800 pts
☕
Breakfast
300 pts
🛏️
Upgrade
1,000 pts
Why Direct Loyalty

OTA loyalty works against you. HOTALER loyalty works for you.

❌ Booking.com Genius / OTA Loyalty

✗Guest becomes loyal to Booking.com — not your hotel
✗OTA retains all guest data and booking history
✗OTA remarketes your guest to competitor hotels
✗You pay 18–25% commission even for "loyal" guests
✗You have no visibility into repeat guest identity
✗Guest upgrade benefits cost you without direct channel value
✗You cannot contact the guest directly after checkout

✅ HOTALER Direct Loyalty

✓Guest is loyal to YOUR hotel brand
✓You own all guest data, preferences and history
✓You remarket your own guest with your own promotions
✓0% commission — all revenue stays with your hotel
✓Full guest identity and booking history visible
✓Member benefits drive direct bookings profitably
✓Direct email and SMS communication rights
🎖️

Tiered Membership

Bronze, Silver, Gold, Platinum tiers with configurable point earning rates and benefit levels per tier. Hotels set every rule.

💎

Member-Only Rates

Exclusive direct booking rates visible only to logged-in loyalty members — typically 8–15% below BAR. Not available on OTAs.

🎁

Points & Rewards

Guests earn points on every direct booking, dining visit, and spa spend. Redeem against room upgrades, free spa, breakfast or discounts.

📧

Direct Communication

Full rights to email and market directly to your loyalty members — no OTA restrictions, no intermediary between you and your guest.

📊

Guest Intelligence

View complete guest profiles — stay history, preferences, lifetime value, booking frequency and behaviour patterns.

🔄

Automated Re-engagement

Automatic win-back emails when a previously loyal guest has not booked in 90 days. Triggered without any manual work.

Guest Dashboard — Live at Oceanic Hotel

What your guests experience inside their loyalty account

Every guest who books direct gets access to a personal dashboard. Fully branded to your hotel. Real data from bookings.oceanichotel.com.

Main Dashboard
Quick overview & requests
Upcoming Stay
No upcoming stays
Total Bookings
15 all time
Loyalty Points
1,240 · Gold
Active Coupons
2 available
Quick Requests
Extra Pillows Late Check-out Early Check-in Housekeeping Airport Transfer Room Service
Hotel Promotions
Personalised offers
Weekend Special
Stay 2 Nights, Get 1 Free
33% OFF
Wellness Month
Spa & Stay Package
Save AED 200
Loyalty Reward
Gold Member Exclusive
20% OFF + 2× Points
Room Upgrades
Enhance your stay
🌊
Ocean View Deluxe
+AED 150/night
Best Value
🏙️
City Panorama Suite
+AED 300/night
Popular
👑
Presidential Suite
+AED 750/night
Stay Options
Early Check-In · From AED 80
Late Check-Out · Until 4PM · From AED 120
Room Decoration · Flowers & Candles · AED 250
Coupon Codes
Apply & manage discounts
Enter coupon code...
Apply
Your Available Coupons
WELCOME20
20% off next stay
Active
SPA200
AED 200 off Spa & Stay
Active
NEWGUEST10
10% first booking
Used
Add-Ons & Services
Enhance your stay
🍾 DINING
Champagne Welcome AED 280
Romantic Dinner AED 570
Daily Breakfast AED 120
🧖 WELLNESS & SPA
Oceanic Spa Massage AED 380
In-Room Spa Bath AED 180
Private Pool Access AED 350
✈️ TRANSPORT
Airport Transfer AED 220
Yacht Experience AED 1,200
My Bookings
All reservations
#OKRS0955850... Succeeded
Room Premium King · Sea View · 10–11 Mar 2026
#OKRS2252771... Succeeded
Room Deluxe Twin · Sea View · 09–10 Mar 2026
#OKRS7044216... Succeeded
Room Deluxe King · Sea View · 28 Feb–1 Mar 2026
#OKRS0981092... Failed
Room Premium Twin · Sea View · 28 Feb–1 Mar 2026
#OKRS1978099... Succeeded
Room Two Bedroom Beach Villa · 10–13 Mar 2026
Membership Tiers

Four tiers. Every one drives direct bookings.

Hotels configure the point thresholds, earning rates and benefits for each tier. Guests see their progress in the dashboard in real time.

🥉
Bronze
0 – 499 pts
★ 5 pts per AED 100 spend
★ Member-only booking access
★ Birthday bonus points
★ Dedicated support
🥈
Silver
500 – 999 pts
★ 8 pts per AED 100 spend
★ 5% member rate discount
★ Early check-in priority
★ Room upgrade requests
⭐
Gold
1,000 – 1,999 pts
★ 10 pts per AED 100 spend
★ 12% member rate below BAR
★ Complimentary room upgrade
★ Free late checkout 2 PM
★ 200 birthday bonus points
💎
Platinum
2,000+ pts
★ 15 pts per AED 100 spend
★ 20% member rate below BAR
★ Guaranteed suite upgrade
★ Free early & late check-out
★ Butler service on request
★ Exclusive pre-sale access
How to Earn

Guests earn points everywhere. You keep every dirham.

🛏️

Book a Room

10 pts per AED 100 on rooms

Every direct booking earns points. Guests see their balance update instantly after each stay.

🍽️

Dining

5 pts per AED 100 dining

Earn points at all hotel restaurants and bars. Tracked automatically when guests quote their member ID.

🧖

Spa Visits

8 pts per AED 100 spa

Spa treatments and wellness bookings earn points whether booked direct, pre-stay, or in-person.

⭐

Leave a Review

+50 bonus pts

Guests earn bonus points for leaving a verified review on Google or TripAdvisor.

🎂

Birthday Bonus

200 pts on birthday month

Automatic 200 point bonus credited on the guest's birthday — drives anniversary stays.

👥

Refer a Friend

300 pts per referral

When a referred guest completes their first stay, the referrer earns 300 points. Platinum members only.