💳 Payments

Payments Go Direct to
Your Hotel. Always.

HOTALER Connect so every guest payment goes directly into your hotel's bank account — not ours. No holding funds. No delays. No middleman collecting your revenue before you do.

Payment Flow — How It Works
💳
Guest Pays Online
Hotaler-hosted checkout — PCI compliant
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Hotaler Connect Processes
Fraud detection, 3DS, card auth
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Your Hotel Account
Funds settle directly to you
Direct
Voucher & PMS Push
Instant confirmation to guest & PMS
HOTALER never holds your funds
0%
Commission to HOTALER
100%
Revenue to your hotel
25+
Currencies supported
PCI DSS
Level 1 compliant

Why Hotaler Connect — not just Hotaler

There's a fundamental difference between a platform collecting your money before passing it to you — and Hotaler Connect, where your hotel receives payment directly.

❌ Standard Hotels Integration (Most Platforms)

Platform holds your money — you wait for their payout
Platform is the merchant, not your hotel
Payout schedule controlled by the platform
Your funds at risk if platform goes insolvent
Limited visibility — only platform's own reporting
Refunds controlled and delayed by platform
No direct relationship with Hotaler

✅ Hotaler Connect

Your hotel's own Hotaler account receives payment directly
Your hotel is the legal merchant
Payouts follow Hotaler's standard schedule directly to you
Zero platform insolvency risk — funds in your account
Full Hotaler dashboard access and transaction visibility
Automated instant refunds from your own account
Direct relationship with Hotaler — you control the account

Instant Payment Capture

Guest pays, your Hotaler account captures immediately. No batching. No delays. Real-time settlement directly to your hotel.

↩️

Automated Refund Processing

Guest cancels within policy — refund processed automatically within seconds. No manual approvals, no delays.

📅

Book Now Pay Later

Guests book with AED 0 deposit. Payment captured closer to check-in — configured per rate plan by your team.

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3D Secure & Fraud Detection

Hotaler's ML-powered fraud prevention on every transaction. 3DS authentication for high-risk bookings.

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Multi-Currency Billing

Guests pay in local currency. Your hotel receives in AED, USD, or your base currency. Hotaler handles conversion.

Full Payment Dashboard

Complete transaction history, refund management, payout schedule, and revenue reconciliation in your HOTALER dashboard.

25+ currencies. One booking engine.

Guests choose their preferred currency at booking. HOTALER displays real-time converted pricing. Your hotel settles in its home currency — no manual conversion work required.

Real-time exchange rates updated automatically
Guest-facing display currency vs hotel settlement currency
No manual conversion or reconciliation required
AED is the default — optimised for MENA hotels
AED — UAE Dirham USD — US Dollar EUR — Euro GBP — British Pound SAR — Saudi Riyal QAR — Qatari Riyal KWD — Kuwaiti Dinar INR — Indian Rupee RUB — Russian Ruble CNY — Chinese Yuan JPY — Japanese Yen AUD — Australian Dollar CAD — Canadian Dollar CHF Swiss Franc SGD — Singapore Dollar + 10 more

Enterprise-grade payment security

PCI DSS Level 1
Highest payment security standard
🛡️
GDPR Ready
EU data protection compliant
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3DS2 Auth
Strong customer authentication
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ISO 27001
Information security certified
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Tokenisation
Card data never stored raw

Also available: Adyen for enterprise hotels

For large hotel groups and chains, HOTALER also supports Adyen — the enterprise payment platform used by major global hotel groups worldwide.

Enterprise-grade for high-volume transactions
Local acquiring in 40+ markets = lower fees
Unified reporting across multiple properties
Advanced risk management and fraud prevention
Used by global hotel chains and management companies
Talk to Enterprise Sales →
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Enterprise-Grade

Built for high-volume enterprise transactions with advanced risk management.

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Global Acquiring

Local acquiring in 40+ markets — lower interchange fees, higher acceptance rates.

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Unified Reporting

One dashboard for all payment data across multiple properties.